Operations Management
Can't scale because your business depends on you to run it?
We lead your team and build the systems that keep your business running without your constant involvement, freeing up your time to focus on sales and growth. You'll start getting hours back on your calendar within the first 30 days.
You built a business people want. Now it won't let you leave.
Your day is split between serving clients, answering your team's questions, and handling operations tasks. You'd rather be finding new business, strategizing, and leading, but the day-to-day keeps piling up.
And you’re afraid to stop, even for a day, because you know things could fall apart without you.
Here’s how we fix that.
With our Operations Management Retainer, you get an experienced, U.S.-based operations manager who leads your team, holds them accountable, and becomes their go-to person instead of you. We build the systems that keep work moving, so you’re not explaining, following up, or checking behind everyone.
You've hired help and delegated work. So why are you still involved in everything?
✔️ You hired people to take work off your plate, but now you're managing them, too. We'll lead your team, set clear expectations, address performance issues, and hold everyone accountable so managing people is no longer your job.
✔️ You've delegated tasks, but your team still depends on you for every decision. We'll establish clear responsibilities, document processes, and give your team the guidance and authority to take ownership of their work.
✔️ You're trying to grow your business while still being responsible for keeping it running. We'll turn your goals into operational priorities and manage the people, projects, and daily work needed to support your growth.
✔️ You've invested in systems and processes, but they're still not working the way you need them to. We'll improve your workflows, make better use of your existing tools, and train your team so there's less confusion, fewer mistakes, and more consistency.
How quickly things can change when we're managing your operations.
Within Your First 30 Days
You'll start seeing hours back on your calendar as we improve a process, put a better system in place, or help someone on your team take over work you've been handling yourself. Our client, Dr. Nicole, was able to stop attending team meetings by her second week with us.
by day 90
You'll be able to step away from daily operations with someone else managing your team and keeping things on track. Our client Mimi went from personally serving 50 clients a week to having a team that could serve them without her, allowing her to move to another state without closing her business.
Beyond 90 Days
You'll have the freedom to take extended time off or pursue new opportunities while we continue managing your operations. Our client Cheesette took a six-week vacation, and Duane expanded into two additional businesses while working with us.
Owners who got out of the day-to-day, and what they did with the time
Cheesette Launched 2 New Businesses and Took a 6-Week Vacation, While Her Original Business Kept Running
Before: Cheesette had a $1M real estate business, 1 employee, no systems, and worked every single day.
After: Within 12 months, Cheesette had a full team in place, automated systems that cut costs and handled the work that used to pile up on her desk, and operations running without her daily involvement. She went from working every single day to a 4-day workweek, launched 2 additional businesses, and took a 6-week vacation while everything kept moving without her.
Duane More Than Doubled His Bookings and Opened 2 Additional Venues, Without Adding to His Workload
Before: Duane ran a multi-six-figure wedding venue with a team that could not function without him. Contracts were going out late, wedding day details were getting lost, and his team was spending a full week of prep just to get through one event.
After: Within a year, his venue went from 56 weddings to 124 booked for the following year. We rebuilt his systems, so every new client automatically received their contract, onboarding steps, and next instructions without anyone on his team having to send a single manual email. His team finally had a clear process to follow, his clients had a better experience, and Duane had enough breathing room to open 2 additional locations.
What’s included in the Operations Management service:
✓ 90-Day Freedom Plan
Know exactly what we're working on and what to expect. We'll assess your business during onboarding and create a 90-day plan outlining what we'll take over, what needs improving, and how we'll start getting you time back.
✓ Operational Leadership
Keep your business moving toward its goals without managing every detail. We'll set priorities, oversee daily operations, and track performance so you know what's working and what needs attention.
✓ Systems & Process Management
Spend less time dealing with mistakes, delays, and repeated questions. We'll improve your systems, simplify workflows, and document processes your team can consistently follow.
✓ Team Management & Hiring
Have a team that knows what's expected and follows through. We'll manage performance, clarify responsibilities, train team members, and handle hiring and onboarding when needed.
✓ Project Management
Get important projects completed without having to manage them yourself. We'll organize your projects, assign responsibilities, manage deadlines, and keep everyone accountable for their part.
+ Administrative Support (Optional Add-On)
Get additional hands-on help with recurring tasks like inbox management, scheduling, client follow-ups, and CRM updates, while your operations manager stays focused on running the business.
The Investment:
Starts at
$2,500/month
Three-month minimum. Most clients stay 12+ months.
Frequently Asked Questions
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Honestly, most businesses at your stage do not need a full-time salaried operations manager. They need operations leadership, and those are two very different things. A full-time hire comes with an $88,000 salary, benefits, and overhead before they have solved a single problem. We give you the same expertise without the full-time commitment.
What feels like a full-time operations problem is usually a systems and team problem, and that's exactly what we solve. You don't need another salary on payroll, you need better processes and the right people executing them. We can get you there at a fraction of the cost and time of a full-time hire.
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When you hire on your own, you spend weeks posting the role, screening candidates, and hoping the person you pick can actually do the job. Then you spend the first month training them before you see any results.
With us, there is no hiring process, no training period, and no guessing. We come with the experience, the systems knowledge, and the operational leadership to assess your business and get to work from day one.
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A virtual assistant completes tasks you assign them. We provide operations leadership, meaning we assess what your business needs, build the systems, manage your team, and make sure everything runs without you having to direct every move.
If you already have people to do the work but need someone to lead and organize it all, that is where we come in. If you also need day-to-day administrative support, we can include that in your package as well.
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We’re tech-savvy, so we can set up and teach your team to use almost any platform.
Tools we set up all the time: ClickUp, Dubsado, HoneyBook, HighLevel, Asana, Follow-Up Boss, Command CRM, Slack, Mighty Networks, Flodesk, Hubspot, Zapier, Airtable, Circle, Kajabi, G-Suite, etc.
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We implement everything. We're not here to hand you a plan and leave you to figure it out. We build your systems, set up your tools, manage your team, and handle the day-to-day operations so you don't have to.
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We can typically get started within 2-4 weeks after your clarity call — our calendar fills up quickly, so the sooner you reach out the better. Onboarding takes one week. You'll complete a questionnaire, we hop on a kickoff call, and then we create your strategy for the quarter outlining exactly what we'll focus on. Once you approve it, we get to work.
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Yes, there’s a 3-month minimum commitment.
Real operational change doesn't happen in 30 days. The first month is spent assessing and building. The second is spent implementing and refining. By the third month, you start to feel the difference. A month-to-month arrangement doesn't give us enough time to build something that actually works, and it doesn't give you enough time to see the results.
After the first 3 months, you’ll have the option to extend your contract for another 3, 6, or 12 months.
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Every engagement starts with a thorough kickoff process where we learn your business, your team, your tools, and your goals. We don't make assumptions or apply a one-size-fits-all approach. What we build is specific to how your business actually operates.
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Every client is paired with a dedicated operations point of contact who manages your account and stays consistent throughout the engagement. We match you based on your industry, your business needs, and how you work.
Every operations manager on our team is U.S. based, brings at least 5 years of experience across multiple industries, and has gone through a rigorous hiring process that tests their tech proficiency and operational leadership before they ever work with a client. They have also run their own businesses, so they understand what it actually takes to keep one running.
And unlike hiring someone on your own, you are never left in a difficult position. If your operations manager needs to step away unexpectedly, another qualified team member who already knows our standards can step in without your business missing a beat.
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Administrative support can be included in your Operations Management package depending on your needs. If you need help managing your inbox, scheduling, or handling recurring administrative tasks alongside the operational leadership we provide, we can build that directly into your plan.
Industries we’ve worked with:
Therapists
Spas & Hair Salons
REAL ESTATE TEAMS
law firms
Private Medical Practices
coaches & CONSULTANTs
Social Service Companies
Non-Profit Orgs
CREATIVE Agencies
Financial Agencies
Staffing Agencies
Event Venues
